| Telehealth Victoria COP website (this site) |
- Find out about the latest telehealth news and events
- Ask a question and receive answers from the COP members via the online Discussions forum
- Access a range of COP-developed resources and guidelines, including:
- Room set-up for web-based telehealth
- Facilitating virtual meetings
- COP workshop and webinar resources
- Access a range of publications and useful links
- View other health service telehealth webpages. Not only to learn more about telehealth in Victoria but also to see some great examples of what you may include on your website.
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| Department of Health and Human Services – Telehealth |
- Website has a range of resources, videos and links including:
- Critical Success Factors: How to establish a successful telehealth service
- VINAH and telehealth – fact sheet
- Medico-legal aspects of telehealth services in Victoria
- Current and previous telehealth projects in Victoria
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| Critical Success Factors: How to establish a successful telehealth service (DHHS, 2015) |
- This document is a key reference for all Victorian telehealth projects and health services.
- It identifies 12 critical success factors that increase the likely success of telehealth services. The information is based on a synthesis of the literature, conference papers and viewpoints of practitioners. The identified critical success factors include:
- A clear purpose has been established
- There is strong leadership and dedicated coordination
- Key stakeholders and consumers recognise the benefits and are engaged
- Project planning and a readiness assessment guides implementation
- Technology and clinical service needs are well matched
- A sustainable workforce model underpins the service
- Change management is a focus
- Clinical responsibility and governance protocols have been clearly articulated
- A sustainable funding model is in place
- Services are consumer-focused and consumers are supported in adopting telehealth
- There is ongoing review and evaluation
- Involvement and collaboration across the sector
- A summary for each factor is provided, as well as key considerations, health service examples and links to relevant online tools and resources.
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| How to Make telehealth Work (Victoria Wade 2013) |
- A concise and practical guide, primarily focusing on real time video consulting.
- It includes descriptions of clinical processes and procedures needed to effectively set up and operate a telehealth service.
- It also covers dealing with changes to the clinical model of care.
- Part 1 provides an introduction to telehealth and how it is being implemented in Australia.
- Part 2 discusses telehealth and change management. It covers issues such as changes to work flow, workload, work roles, communication & collaboration, organisational structure, and models of care. This sections also includes general principles for managing change when introducing or embedding telehealth.
- Part 3 covers practical procedures, such as booking & coordination, billing, referral pathways, technical issues as well as specific processes changes needed in different clinical areas. This section also covers the value of education intertwined with the service delivery to patients.
- Part 4 contains conclusions and recommendations for practice.
- The Appendices include some templates for clinical processes and workplace instructions.
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| NSW Agency for Clinical Innovation – Telehealth |
Includes a range of resources:
- ACI Telehealth Resource Package
- Guidelines for the use of Telehealth for Clinical and Non Clinical Settings in NSW
- Guidelines for the use of Telehealth for Clinical and Non Clinical Settings in NSW – Summary
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| Australia’s National Digital Health Strategy |
The Australian Digital Health Agency launched their strategy in August 2017, with the following seven identified priorities:
- Health information that is available whenever and wherever it is needed
- Health information that can be exchanged securely
- High-quality data with a commonly understood meaning that can be used with confidence
- Better availability and access to prescriptions and medicines information
- Digitally-enabled models of care that improve accessibility, quality, safety and efficiency
- A workforce confidently using digital health technologies to deliver health and care
- A thriving digital health industry delivering world-class innovation
Telehealth fits within priority# 5.
As of late 2017, Northern Territories (NT) is commissioned with leading a piece of work – the Australian Telehealth Integration Program (ATIP) – to build telehealth in to clinical practice at a national level.
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| Medicare and telehealth |
Provides details on eligibility for Medicare billing and claiming resources.
Also links to the Doctor Connect eligibility map – type in an address or postcode to determine if a location is eligible for Medicare-billable telehealth video consultation.
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| ACCRM e-Health |
The Australian College of Rural and Remote Medicine (ACRRM) e-health page includes access to the Telehealth Provider Directory, connection with VACCHO and options to subscribe to email updates and create a login for the ACCRM Telehealth Toolkit.
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| Primary Health Networks |
It is valuable to connect to your local Primary Health Network (PHN). PHNs have been established with the key objectives of increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.
PHN locator: http://www.health.gov.au/internet/main/publishing.nsf/Content/PHN-Locator
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