This page provides links to telehealth publications, research and other resources. References and resources shared in the members forum will be added to this page, with appropriate permission.

Please contact us if you have any suggestions regarding useful resources or references.

Department of Health and Human Services (Victoria)

Department of Health and Human Services, Victorian Government. (2017). Statewide design, service and infrastructure plan for Victoria’s health system 2017-2037.

Department of Health and Human Services, Victorian Government. (2016). Health 2040: Advancing health, access and care.

Department of Health and Human Services, Victorian Government. (2015). Critical Success Factors: How to establish a successful telehealth service.

DLA Piper. (2015) Medico-legal aspects of telehealth services for Victorian public health services.

Strategy and policy

Australian Government – Australian Digital Health Agency. (2017). Australia’s National Digital health Strategy. Retrieved from

Bywood P, Raven M, Butler C. (2013). Telehealth in primary health care settings within Australia and internationally. PHCRIS Policy Issue Review. Adelaide: Primary Health Care Research & Information

Productivity Commission. (2017). Shifting the Dial: 5 Year Productivity Review. (Report No. 84), Canberra


International Organization for Standardization (ISO) (2014) ISO/TS 13131 Technical Specification. Health informatics – Telehealth services – Quality planning guidelines.

Standards Australia (SA) (2017) SA HB 163:2017 Digital Hospitals Handbook.

General telehealth resources

Australian Nursing Federation. (2013). Telehealth Standards: Registered Nurses.

Edirippulige, S., Armfield, N.,R., Greenup, P., & Bryett, A. (2016). Telehealth coordinators in hospital based telehealth services: Who are they and what do they do? Journal of Telemedicine and Telecare.  22(8): 447-452. doi: 10.1177/1357633X16671241

Medical Board of Australia. (2012). Guidelines for technology – based patient consultations.

NSW Agency for Clinical Innovation. (2015). Guidelines for the use of Telehealth for Clinical and Non Clinical Settings in NSW.

NSW Ministry of Health. (2016). NSW Health – Telehealth framework and Implementation Strategy 2016 – 2021.

Wade, V. (2014) How to make Telehealth Work: Defining Telehealth Processes & Procedures.

Enablers & barriers to telehealth

Bradford, N.K.,Caffery, L.J., & Smith, A.C. (2016). Telehealth services in rural and remote Australia: a systematic review of models of care and factors influencing success and sustainability. Rural and Remote Health, 16: 3808.

Coiera, E. (2013). Why e-health is so hard. The Medical Journal Of Australia, 198(4), 178-179. doi: 10.5694/mja13.10101

Jury, S. C., & Kornberg, A.J. (2016) Integrating telehealth in to ‘business as usual’: Is it really possible?
Journal of Telemedicine and Telecare, 22(8), 499-503. doi: 10.1177/1357633X16675802

Kruse, C. S. et al. (2018). Evaluating barriers to adopting telemedicine worldwide: A systematic reviewJournal of Telemedicine and Telecare, 24(1): 4–12. DOI: 10.1177/1357633X16674087

Moffatt, J. J., & Eley, D.S. (2011). Barriers to the up-take of telemedicine in Australia – a view from providers. Rural and Remote Health, 11: 1581.

Wade, V. A., Eliott, J.A., & Hiller, J.E. (2014). Clinical Acceptance is the Key Factor for Sustainable Telehealth Services. Qualitative Health Research, 24(5), 682-694. doi:10.1177/1049732314528809

Wade, V. A., Taylor, A.D., Kidd, M.R., & Carati, C. (2016). Transitioning a home telehealth project into a sustainable, large-scale service: a qualitative study. BMC Health Services Research, 16:183. doi: 10.1186/s12913-016-1436-0

Yellowlees, P. M. (2005). Successfully developing a telemedicine system. Journal of Telemedicine and Telecare, 11: 331–335


AlDossary, S., Martin-Khan, M., Bradford, N.K., & Smith, A.C. (2017). A systematic review of the methodologies used to evaluate telemedicine service initiatives in hospital facilities. International Journal of Medical Informatics. 97, 171–194. doi:

Caffery, L. J., Martin-Khan, M., & Wade, V. (2017). Mixed methods for telehealth research. Journal of Telemedicine and Telecare, 23(9), 764-769. doi: 10.1177/1357633X16665684

Clemensen, J., Rothmann, M.J., Smith, A.C., Caffery, L. J., & Danbjorg, D.B. (2017). Participatory design methods in telemedicine research. Journal of Telemedicine and Telecare, 23(9), 780-785. doi: 10.1177/1357633X16686747

Coly, A., & Parry, G. (2017). Evaluating Complex Health Interventions: A Guide to Rigorous Research Designs. Academy Health.

Fatehi, F., Smith, A.C., Maedder, A., Wade, V., & Gray, L. C. (2016). How to formulate research questions and design studies for telehealth assessment and evaluation. Journal of Telemedicine and Telecare, 23(9), 759-763. doi: 10.1177/1357633X16673274

Institute for Broadband-enabled Society. (2013). A Unified Approach for the evaluation of Telehealth Implementations in Australia.

Kidholm, K., Clemensen, J., Caffery, L. J., & Smith, A.C. (2017). The Model for assessment of Telemedicine (MAST): A scoping review of empirical studies.  Journal of Telemedicine and Telecare, 23(9), 803-813. doi: 10.1177/1357633X17721815

Kidholm, K., Ekeland, A.G, Jensen, L.K., Rasmussen, J., Pedersen, C.D., Bowes, A., … Bech, B. (2012). A Model For Assessment of Telemedicine Applications: MAST. International Journal of Technology Assessment in Health Care, 28(1), 44–51. doi: 10.1017/S0266462311000638

Langbecker, D., Caffery, L., Gillespie, N., & Smith, A. (2017). Using survey methods in telehealth research: A practical guide. Journal of Telemedicine and Telecare, 23(9), 792-796. doi: 10.1177/1357633X17721814

Russel, T.G., Martin-Khan, M., Khan, A., & Wade, V. (2017). Method-comparison studies in telehealth: Study design and analysis considerations. Journal of Telemedicine and Telecare, 23(9), 797-802. doi: 10.1177/1357633X17727772

Snoswell, C., Smith, A.C., Scuffham, P.A., & Whitty, J.A. (2017). Economic evaluation strategies in telehealth: obtaining a more holistic valuation of telehealth interventions. Journal of Telemedicine and Telecare,  23(9), 770-779. doi: 10.1177/1357633X17721814

Wade, V., Gray, L., & Carati, C. (2017). Theoretical frameworks in telemedicine research. Journal of Telemedicine and Telecare, 23(1), 181-187. doi: 10.1177/1357633X15626650

Wade, V., & Smith, A.C. (2017). Research methods and methodology in telemedicine. Journal of Telemedicine and Telecare, 23(9), 757-758. doi:10.1177/1357633X17733088

Project management and Quality & service improvement resources An Introduction to Human Centered Design

NHS Institute for Innovation & Improvement. (2010). The Handbook of Quality & Service Improvement Tools.

NSW Ministry of Health. (2017). Developing and Using Program Logic: A Guide.