Northern Health’s Telehealth Hub is now in operation. The hub is a new, redesigned and dedicated space where clinicians can use a video call or phone to have appointments with patients, if they don’t need to see them face to face.
Tracey Webster, Telehealth Project Officer, explained having a dedicated hub reduces the need for clinicians to use a whole clinical room, and hubs have been found to be efficient and effective, while being in line with Northern Health’s digital transformation and our COVID-19 response.
“The new hub is OHS compliant and has purpose built acoustics, meeting industry standards. For patients, it is a private space and they will get that sense of privacy that they are alone with the doctor. We have state of the art noise-cancelling headsets and every part of patient experience has been taken into account. The OHS & Wellbeing team, as well as Infection Prevention have been involved to ensure proper ventilation, seating and COVID-Safe plans. For clinicians, we have accommodated the environment to be quiet, well-equipped and supported with a dedicated administration staff member. A water cooler is available for clinicians to maintain hydration while conducting their clinics,” she explained.